Frequently Asked Questions

Please find the answers to our FAQ's below. If you have a query that isn't answered by this page, please contact us.

frequently asked questions

How much does shipping cost to addresses in the UK?
Standard Shipping: £4.00
Express Shipping: £6.50
Can I make an order to an address outside the UK?
Unfortunately, we do not currently deliver to countries outside of the UK. If you’re from oversees, please drop us a line and let us know that you’re interested in our store.
When will my items be dispatched?
We will do our best to dispatch your order within 1 business day.
How long does shipping take?
Standard Shipping: 3 - 4 business days.
Express Shipping: 1- 2 business days.
Damaged or faulty goods
We’ll get it sorted. Email us at hello@nakedgecko.co.uk or fill out the form on our ‘Contact Us’ page and we will be in touch within 24 hours.
What payment methods do you accept?
We accept Visa, Mastercard and Maestro payments, as well as accelerated payments Paypal, Google Pay and Apple Pay. Unfortunately, we do not currently accept American Express.
Discount codes
Where do I enter my discount code?
Discount codes will need to be entered by selecting ‘Add a discount code or a gift card’ when entering shipping and payment information at checkout.

My discount code isn’t working.
Please check the code has been entered in the correct upper or lower case and that it is not past its expiry date. If you’re still having issues, contact us.
Do you offer returns?
We are very happy to accept returns of unused products within 30 days of purchase. View our returns policy and procedure here.
What do I do with my product when I’m finished with it?
In most cases, our products come with disposal instructions on the packaging. Refer to them or visit our blog to read our comprehensive article.

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